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Ticket queue. Support-Agent role. Safety/billing escalations link to relevant portals.
open
in progress
resolved
all
sup-001
Can't cancel subscription
high
open
billing
·
3h ago
·
SLA: 4h
→ Billing
Assign (demo)
sup-005
Was charged twice
medium
open
billing
·
6h ago
·
SLA: 8h
→ Billing
Assign (demo)